Refund Policy
Refund Eligibility
You are eligible for a full refund if:
- You request a return within 30 days of receiving your order
- The item is in its original, unused condition
- All original packaging and accessories are included
Refund Process
Once we receive your returned item, our team will inspect it within 2 business days. If approved:
- Credit/Debit Card: Refund processed within 5-7 business days. Please allow 1-2 billing cycles for the credit to appear.
- PayPal: Refund processed within 3-5 business days.
Partial Refunds
In certain situations, only partial refunds may be granted:
- Items with obvious signs of use or installation
- Items not in original packaging
- Items returned more than 30 days after delivery
Return Shipping Costs
Return shipping costs are the responsibility of the customer unless the item is defective or was shipped in error. In those cases, we will provide a prepaid return label.
Questions?
Contact us at support@propartsmaster.com or call (239) 788-0489.